Returns and Exchanges
As per the consumer protection act unwanted items may be returned within 7 days of purchase, only if the product and its package and package content are complete and in resaleable condition. Unwanted and incorrectly ordered items will be returned to our premises or our suppliers premises at your expense. You will receive a credit / refund for the items once we receive them and are satisfied they are in good order. A re-stocking fee of 10% will be charged and deducted from your credit / refund. You will not be credited / refunded for the original delivery fee. Returning incorrectly ordered items will follow the same procedures. Products that have been used and cannot be resold are not returnable.
After 7 days items can only be return for warranty related issues.
All our products are subject to the warranty provided by the South African distributors of the products. In the case that there isn't a distributor then the warranty will be serviced by the manufacturer.
Should a product become faulty within the warranty period, you may return the product so that we can send it to the manufacturer or its official distributors for assessment.
For more information, view our full Returns and Exchanges information.